GDPR and Privacy Notice
This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.
Local Voice is pleased to provide the following Privacy Notice:
This policy governs the privacy of this website, www.localvoice.org.uk, and those users who choose to engage with it. This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect their privacy throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computer's hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk.
Your personal information is kept private and stored securely until the time it is no longer required or has no use, as detailed in the GDPR 2018. Every effort has been made to ensure a safe and secure form to email submission process.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if your express permission was granted when submitting any form to email process. Your details are not passed on to any third parties.
In you making initial contact you consent to Local Voice maintaining a dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services.
How we collect and use your data
We work with partners and stakeholders including Local Healthwatch, NHS bodies, local authorities and voluntary organisations to increase understanding of the needs of local people and improve public services. Through our main activities, including intelligence gathering, engagement with local people, signposting and advice provision, we collect and process user data, including personal data.
Your personal data includes any information that may identify you, including but not limited to your name, contact details such as email or phone number, as well as your demographic characteristics, personal circumstances and opinions.
Special category data is personal data that requires heightened data protection measures due to its sensitive and personal nature. Article 9 (1) of the UK GDPR defines it as data pertaining to “racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.”
Personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. Local Voice may from time to time use such information to identify its visitors. Local Voice may also collect statistics about the behaviour of visitors to its website.
Your data will be stored securely in our Community Insights System, hosted in the UK and password-protected. You can request to see your data or to have any part of it removed from the Community Insights System. Your data may only be shared with relevant stakeholders (such as your local Healthwatch, local authority, NHS trusts and alliances or other organisations) with your consent and for the purposes outlined below. Local Voice has a data processing agreement with Darren Morgan, the creator and administrator of the Community Insights System.
We engage with local people on their experience with health and social care services. We represent the voice of local people in the health and social care debate, and work with relevant stakeholders in health and social care to improve services for people like you and ensure they meet your needs. For this reason, we need to collect, analyse and share your personal data. We will only collect personal data (including your demographic characteristics, experience of services or contact details) in order to serve the purpose of better understanding patient experience and formulating recommendations for service improvement).
Unless stated otherwise, information such as your comments regarding your use of NHS and social care services and opinion of said services (including reviews, answers to surveys or interviews and comments submitted to us by any other means) will be redacted to exclude any reference to the names of any individuals- including but not limited to yourself, any other service users and professionals involved in your care; as well as any details identified as posing a risk of identifying you our any other individual.
We will only collect special category data (such as information your ethnicity, sexual orientation or medical conditions) when necessary as outlined in Article 9 (2) (h) UK GDPR for the purposes of “provision of health or social care … or for the management of health or social care systems on the basis of UK law …”- for instance, in order to understand patient experience and improvement of health and social care services; or to understand inequalities in access to health and social care services, and formulate recommendations to decrease them.
Your name and contact details (such as email or phone number) will only be collected and shared among partner organisations with your consent and for the following purposes:
- Contacting you about engagement opportunities relevant to you (such as an invite to take part in a questionnaire about the services you use)
- Contacting you about follow-on engagement (such as an invite for an in-depth interview after you filled in a questionnaire).
- Contacting you about the findings and impact of our engagement activities.
- Signposting and/or referral to services relevant to your needs.
Information about your name and contact details will be stored separately from other personal data, such as your experience with health and social care services or your demographic characteristics.
Local Voice will only collect the information needed so that we can carry out our community intelligence and public engagement work to the full extent of our remit and meet our contractual obligations; we never sell or broker your data, although coincidentally there may be times when your information could be contained in data that Local Voice has purchased from a third-party list broker, on behalf of a client.
We may only disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The organisation may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Local Voice, its clients and/or the wider community.
Local Voice also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, Local Voice will be acting on the instruction of its client and will work hard to ensure that the client is fully GDPR compliant.
Local Voice may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Local Voice requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.
Local Voice will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.
Data is held in the United Kingdom using different (multiple) servers. Local Voice does not store personal data outside the EEA.
Through agreeing to this privacy notice you are consenting to Local Voice processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing our Data Protection Officer at Darren.firstname.lastname@example.org or writing to us, see last section for full contact details.
Your rights as a data subject
At any point whilst Local Voice is in possession of or processing your personal data, all data subjects have the following rights:
- Right of access– you have the right to request a copy of the information that we hold about you.
- Right of rectification– you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten– in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing– where certain conditions apply you have a right to restrict the processing.
- Right of portability– you have the right to have the data we hold about you transferred to another organisation.
- Right to object– you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling– you also have the right not to be subject to the legal effects of automated processing or profiling.
To request a copy of any personal data we hold about you, please email our Data Protection Officer, at email@example.com
In the event that Local Voice refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
At your request, Local Voice can confirm what information it holds about you and how it is processed.
You can request the following information:
- Identity and the contact details of the person or organisation (Local Voice) that has determined how and why to process your data.
- Contact details of the data protection officer, where applicable.
- The purpose of the processing as well as the legal basis for processing.
- If the processing is based on the legitimate interests of Local Voice or a third party such as one of its clients, information about those interests.
- The categories of personal data collected, stored and processed.
- Recipient(s) or categories of recipients that the data is/will be disclosed to.
- How long the data will be stored.
- Details of your rights to correct, erase, restrict or object to such processing.
- Information about your right to withdraw consent at any time.
- How to lodge a complaint with the supervisory authority (Data Protection Regulator).
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
- The source of personal data if it wasn’t collected directly from you.
- Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
To access what personal data is held, identification will be required.
Local Voice will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Local Voice is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made to our Data Protection Officer at Darren.firstname.lastname@example.org or by phoning 0345 835 8167 or writing to us at the address further below.
In the event that you wish to make a compliant about how your personal data is being processed by Local Voice or its partners, you have the right to complain to Dianne Barham, Local Voice’s CEO. If you do not get a response within 30 days, you can complain to the Data Protection Regulator, namely the Information Commissioner’s Office.
Our contact details are:
Local Voice, attention of the CEO
80 Redmans Road
Telephone 0345 835 8167
or email our Data Protection Officer at Darren.email@example.com