Our Community Insights System can aggregate and code data from a wide variety of sources and formats, create hard trends from raw feedback and deliver game-changing impact.
What makes our Community Insights System so great
WHAT ELSE CAN IT DO?
The system is part of a wider database that can manage your enquiries, stakeholders and volunteers, and help plan activity.
Not only that, it is fully customisable to meet your local needs and requirements. All drop-down menus are fully customisable –
edit and search with ease!
HAVE A LOOK!
Map communities (services, agencies, organisations and individuals), load email or postal contact lists, take notes and set flags.
Record demographics, including the nine protected characteristics and more.
Local post-codes are built-in, enabling pin-point signposting.
Produce automated KPI reports, drilling down into demographics and interests.
Record general interests, skills, languages spoken and any special requirements.
Ideal for volunteer management and supervision – record availability, transport, DBS status and more.
Keep tabs on paperwork and applications.
Record individual stories and import data in bulk, such as provider PALS and Complaints.
Produce automated trends analysis reports on date, source, origin, service name or type, condition, commissioner, locality, cluster, keywords, or any combination of criteria. Run ‘league table’ style reports to identify best practice.
Monitor dignity, equality and safety/risk. Flag potential safeguarding incidents.
Record all significant activity, such as meetings, outreach and events, communication, research and reporting.
Organise events – record attendance, print registers, assign staff and volunteering roles.
Produce automated trends analysis reports on activity date, staff or volunteer members, activity name, core function, actions, objectives and status.
Record the enquiry in full, including mode, referrer, topic and user defined attributes.
Step in and out of ‘actions’ to view status, and provide structure to complex cases.
Produce automated trends analysis reports on case mode, type, referrer, topic, signposting destination and outcome.
One of the system’s many assets is the ability to produce reports, or retrieve service feedback comments, quickly and with ease. As well as containing only relevant data, the reports are clear, concise, and may be disseminated by professionals and lay people alike (the ‘what does this mean?’ questions will be reduced)!
Automated reports summarise your data in simple, informative graphs; but you can easily access the raw data in a tidy, user-friendly manner to carry out your own detailed analysis.
On demand, Local Voice can provide further bespoke data analysis, insights, segmentation and infographic reporting beyond what automated reports offer.
Example of infographic
with automatically generated charts:
GP surgery patient experience.
Example of infographic
designed by Local Voice:
GP online access.
Frequently Asked Questions
Yes, you can base it on a cloud server and access through any browser, or Citrix, a virtual desktop service.
Yes, there is no limit on simultaneous access.
Yes, this is strongly advised.
The system uses Microsoft technology and is fully integrated with MS Office.
Yes, step-by-step guides are built in, we also have introductory videos.
The system is designed to enforce legislation, with relevant fields included, so that you can record consent to data processing correctly.
Yes, it is compatible with all systems adhering to Healthwatch England guidance.